Florist Old Ford Returns, Refunds & Complaints Policy

Our Commitment to Fresh Flowers in Old Ford

At Florist Old Ford, we are dedicated to providing every customer with the freshest flowers, delivered promptly to every household and business in the Old Ford area. As a trusted local florist, our aim is to exceed your expectations with each delivery. Our returns, refunds, and complaints policy is designed to ensure your complete satisfaction and uphold our fresh flowers guarantee in Old Ford.

Damaged-on-Arrival Policy

If your flowers arrive damaged or in an unsatisfactory condition, we sincerely apologise. Please inspect your delivery upon arrival. Should you notice any damage, incomplete order, or significant issues, inform us as soon as possible, ideally within 24 hours of receipt. We may request a photo to help us assess and improve our service. Our friendly team is committed to resolving such issues promptly, ensuring you can enjoy the beauty of your flowers as intended.

Freshness Window Guarantee

We understand that freshness is at the heart of every flower arrangement. Our fresh flowers guarantee means that, under normal care, your blooms should remain vibrant and beautiful for a minimum of 5 days from their arrival. If your flowers fail to meet this freshness standard—wilting or losing quality significantly before the end of the five-day window—please reach out to us within this timeframe so that we can help make things right.

Refunds and Replacements

Your satisfaction is important to us. Depending on the nature of the concern, we offer you the choice of a replacement bouquet or a full or partial refund. For damaged, wilted, or incomplete orders reported promptly, we arrange either to resend your chosen arrangement as soon as possible or to reimburse your purchase. Our team will discuss your preferred solution to ensure your experience with Florist Old Ford is positive and hassle-free.

How To Make a Complaint

If you are not completely satisfied with your experience or have a complaint regarding your flowers, order, or our service, please let us know. We welcome all feedback and take all complaints seriously. To lodge a complaint, contact our customer care team with your order details and a description of your concern. We strive to respond as quickly as possible, usually within one working day, and we endeavour to resolve every issue fairly and efficiently. Your trust means the world to us, and we are committed to continuously improving based on your feedback.

Proud to Serve Old Ford

Florist Old Ford takes pride in serving as your local florist for both households and businesses throughout Old Ford and surrounding areas. Your satisfaction is our priority, and our returns, refunds, and complaints policy is just one example of our commitment to the community. Thank you for choosing us for your fresh flowers; we look forward to delivering beauty and joy to your doorstep.